43157574708 - Customer Experience & Fulfillment Coordinator 2
Company:Roster
Location:Philippines, EST
Languages:English, French
Seniority level:Junior, 2+ years
Experience:2+ years
Skills:
ShopifyCustomer serviceAttention to detailOrganizational skillsClient relationship managementCRM
Requirements:
Fluent in written and spoken English French a plus 2+ years in customer service, client relations, or fulfillment coordination Strong organizational skills and attention to detail Tech-savvy (Shopify, CRM, Slack, Aircall, Cin7 Core preferred) Calm under pressure, persistent, resourceful, proactive Experience with luxury brands, F&B, or hospitality (bonus)
Responsibilities:
Handle daily client inquiries, order entry (Shopify/3PL), and fulfillment coordination Proactively update clients on order status, stockouts, substitutions, and shipping issues Manage CRM records, order notes, flags, and AR follow-ups File and follow through on shipping/3PL claims Onboard new wholesale accounts, provide education, and support seasonal campaigns Diffuse and resolve escalated service issues with professionalism Support outbound engagement (samples, promos, dormant accounts, etc.)
