Solutions Engineer

2+ years of experience in a client-facing role with a technical focus, ideally within the SaaS industry. Strong background combining business acumen and technical expertise. Excellent verbal and written communication skills. Proven ability to build rapport with internal teams and client stakeholders. Background in IT and/or network administration. Familiarity with Active Directory, Mobile Device Management, Group Policy, and SysAdmin functions. B.S. in Computer Science, Engineering, or a related field.

Develop a deep understanding of GoGuardian's products. Participate in discovery calls to identify customer technical landscape. Assist sales teams by addressing technical questions and objections. Build and maintain strong relationships with customers. Support customers with onboarding, implementation, and customization. Research and recommend new technical solutions. Provide detailed documentation and clear communication.