Client Support Technician

Bachelor’s or Associate’s degree in Computer Science, Information Systems, or related field — or equivalent experience 2+ years of experience in IT, technical support, or a related technical field 2+ years of customer service or client-facing experience Knowledge of Microsoft SQL Server or a comparable database (including DML commands) Familiarity with HTML, CSS, and JavaScript Understanding of server and network fundamentals Excellent written and verbal communication Strong problem-solving and analytical mindset Ability to explain technical concepts to non-technical users Detail-oriented with a focus on documentation accuracy Comfortable multitasking and working independently in a remote environment

Provide professional, friendly, and timely support for Softdocs products Communicate clearly and positively to drive case resolution Document every issue, action, and outcome accurately in the support system Respond to requests via email, chat, phone, and case management tools Manage multiple open cases and prioritize effectively Collaborate with internal teams to resolve complex issues and share knowledge Interpret application and system logs to troubleshoot functionality Stay current on product updates and features Suggest improvements for internal documentation and support processes