Client Support Analyst (Software Technical Support)
Company:Datex Inc.
Location:United States, EST
Languages:English
Seniority level:Middle, 3+ years
Experience:3+ years
Skills:
Software DevelopmentSQLBusiness IntelligenceMicrosoft SQL Server
Requirements:
Technical education, Bachelor’s degree or higher, in Computer Science, Engineering, or a related field. Experience developing for or supporting Microsoft's SQL Server Business Intelligence (BI) stack. Basic knowledge of SQL Server Integration Services (SSIS). Basic knowledge of SQL Server Reporting Services (SSRS). Basic knowledge of SQL Server Database Administrator experience; performance tuning. SQL familiarity is mandatory. Minimum of 3 years of experience in an IT related environment. Minimum of 3 years of experience with Microsoft's SQL Server Business Intelligence (BI) development. Strong understanding and experience manipulating relational database schemas. Excellent written and verbal communications skills in English to effectively communicate with stakeholders, team and end users in both technical and non-technical environments. Ability to build and maintain collaborative relationships with team members, customers and vendors. Good communication skills – ability to communicate clearly and concisely in both verbal and written mediums. Knowledge of Agile work practices. Ability to organize own work based on the priorities established. Documented and proven experience in client service. Professional demeanor and the ability to develop effective working relationships with team members and end users. Must be a self-starter who is able to work independently as well as within a team environment.
Responsibilities:
Supporting the warehouse management system and clients. Troubleshooting day to day application and/or database related issues. Supporting enterprise software and databases in production environments. Developing a comprehensive library of support and training documentation and resolution guides. Evolving into a subject matter expert. Supporting and troubleshooting basic database features such as queries, functions, views, and stored procedures. Supporting and troubleshooting basic issues with SSRS (SQL Server Reporting Services) and SSIS (SQL Server Integration Services).
