Client Analyst II

Advanced proficiency in MS Excel, working knowledge of MS Office products Extensive experience with databases, as well as data interpretation and data manipulation Ability to think outside the box Strong problem-solving skills Communication skills to convey updates and engage with client contacts and internal teammates Experience in benefits administration system technology, payroll, HRIS or related software Bachelor's degree (B. A.) from four-year college or university; or equivalent relevant work experience.

Ongoing service delivery to support client requirements and needs Serve as first level system support for each assigned client Perform ongoing audits and file reviews, ensuring data and results accuracy Manage daily/weekly/annual incoming and outgoing file processing Execute research and analysis to resolve participant cases Execute client specific reporting Support ACA processing Perform testing to support bswift system releases Review release documentation for understanding Execute processes as outlined in the Admin Guide Perform system configuration and testing to meet client requirements for projects and annual enrollment Provide timely responses to client inquiries through research and analysis Billing tasks, which include: generating invoices, posting payments and reconciling receivables