Virtual Maintenance Technician

Minimum of 5 years on-site residential maintenance experience Fluent verbal and written English language and grammar skills Fluent verbal and written Spanish language and grammar skills an asset Basic computer skills, ideally with experience using Zoom and Google Docs or willingness/ adeptness to learn Strong understanding of the relationship between residents, property management, and maintenance staff Ability to understand and appropriately discern issue types and priority Adeptness at troubleshooting and resolving basic maintenance issues quickly An upbeat, outgoing nature with an authentic desire to help others Experience within the multifamily residential property industry

Provide exceptional service to residents Review and triage incoming tickets using Happy Force software Coach residents through fixes via SMS and phone Communicate with property teams regarding operations and escalations Take inbound calls and determine if they are emergencies Walk residents through mitigation steps for maintenance emergencies Partake in feedback sessions on product use Work different shifts as needed Process incoming work orders through completion Triage emergency maintenance phone calls and escalate Communicate with residents via text, phone and video Execute discovery and troubleshoot basic maintenance issues Interact with Happy Force Technicians, Leads and corporate team members