Virtual Maintenance Technician
United StatesFull-TimeMiddle
Salary not disclosed
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Job Details
- Languages
- English, Spanish
- Experience
- 5+ years
- Required Skills
- AWSBackend DevelopmentDockerGraphQLLeadershipNode.jsPHPPostgreSQLProject ManagementPythonSoftware DevelopmentSQL3D Modeling - RhinoAbapAdobe After EffectsAdobe Creative SuiteAdobe DPSAdobe IllustratorAdobe InDesignAdobe LightroomAdobe PhotoshopAgileAmazon FBAAmazon RDSAndroidApache AirflowApache CXFApache HadoopApache HbaseApache MXNetApache TomcatArtificial IntelligenceAspect eWFMASP.NETAutodesk AutocadAWS EKSBashBlockchainBusiness AnalysisBusiness DevelopmentBusiness IntelligenceBVA AnalysisCiscoCitrixCloud ComputingCybersecurityCypressData AnalysisData MiningDesign PatternsDifferential EquationsDjangoDqlDrupalDynamoDBEclipseEgnyteElasticSearchEmbedded SystemsErlangErwinEs6EthereumETLExcel VBAExpress.jsEye TrackingFGPA ArchitectureFigmaFlashFlaskFlutterFortranFrontend DevelopmentFsharpFull Stack DevelopmentGame DesignGame DevelopmentGCPGitGraphic DesignGulpHadoopHadoop HDFSHibernateHTMLCSSImage ProcessingiOS DevelopmentIoTJavaJava EEJavaFX & FXMLJava J2EEJava RmiJavascriptJenkinsJestJMeterjQueryJUNITJVMKafkaKerasKibanaKiCADKnockout.jsKotlinKubeflowKubernetesLDAPLotus NotesMachine LearningMac OS XMatlabMicrosoft AccessMicrosoft Active DirectoryMicrosoft AzureMicrosoft DynamicsMicrosoft ExchangeMicrosoft .NETMicrosoft Power BIMicrosoft SQL ServerMLFlowMongoDBMySQLNetbeans IDENginxNhibernate*NixNLTKNumpyNUnitOAuthObjective-COpen Api QzoneOpenCVOracleOracle EBSOracle ERPOracle RDBMSOracle RMANPeople ManagementProduct ManagementPyTorchQAQA AutomationQliksenseQlikViewQtRabbitmqReact.jsReact NativeRubyRuby on RailsRxJSRxSwiftSalesforceSAPSAP ABAPSAP EWMSAS EGSCRUMSharePointShopifySnowflakeSoftware ArchitectureSpringSpring BootSpring MVCSQLiteSwiftTypeScriptUI DesignUnity3DUser Experience DesignVBAVB.NETVisual BasicVue.JsXamarinXbox 360 DevelopmentXbox One DevelopmentYarnYii2 PHP FrameworkZabbixZend FrameworkAssemblerC#C++C (Programming language)Project CoordinationHR ManagementGoogle AnalyticsJiraProduct OperationsCross-functional Team LeadershipOperations ManagementAmplitude AnalyticsTableauAdministrative ManagementProduct DevelopmentStrategyJQLBusiness OperationsFinancial ManagementProduct AnalyticsActiveMQAirflowAlgorithmsAmazon Web ServicesApache KafkaAPI testingASP.NET MVCASP.NET Web APIAxiosAzureBeanstalkBehavioral economicsBehavioral scienceBlenderCassandraClickhouseContent creationContent managementData engineeringData scienceData StructuresDelphiFastAPIFirebaseGoGrafanaGroovygRPCHaskellJava Enterprise EditionJava SpringJDBCKoajs.NET.NET coreAngularManual testingMavenMobile testingPostgresProduct designPrometheusRDBMSREST APIRedisReduxRegression testingRelease ManagementResource PlanningServerlessStrategic ManagementSymfonyTestRailTomcatUnreal engineWebRTCNest.jsNext.jsNosqlPandasReactRubyOnRailsRustSeleniumSparkTensorflowWeb3.jsCommunication SkillsCollaborationMicrosoft ExcelProblem SolvingCustomer serviceAgile methodologiesMentoringNegotiationLinuxDevOpsTerraformAccountingAttention to detailOrganizational skillsPresentation skillsTime ManagementWritten communicationMultitaskingDocumentationMicroservicesComplianceMicrosoft Office SuiteCoachingInterpersonal skillsNetworkingExcellent communication skillsAdaptabilityRelationship buildingProblem-solving skillsMS OfficeCritical thinkingTeamworkResearchFluency in EnglishEmpathyVerbal communicationTroubleshootingActive listeningStrong work ethicAbility to learnJSONClient relationship managementStrong communication skillsCross-functional collaborationData entryRelationship managementQuality AssuranceScalaRisk ManagementData visualizationMarketingEditingTeam managementStakeholder managementComputer skillsLead GenerationMentorshipStrategic thinkingProcess improvementResearch skillsTechnical supportCRMAnalytical thinkingData modelingFinancePrototypingScriptingSoftware EngineeringData analyticsData managementDebuggingCustomer supportChange ManagementCustomer SuccessConfluenceEnglish communicationPowerPointA/B testingPositive attitude
Requirements
- Minimum of 5 years on-site residential maintenance experience
- Fluent verbal and written English language and grammar skills
- Fluent verbal and written Spanish language and grammar skills an asset
- Basic computer skills, ideally with experience using Zoom and Google Docs or willingness/ adeptness to learn
- Strong understanding of the relationship between residents, property management, and maintenance staff
- Ability to understand and appropriately discern issue types and priority
- Adeptness at troubleshooting and resolving basic maintenance issues quickly
- An upbeat, outgoing nature with an authentic desire to help others
- Experience within the multifamily residential property industry
Responsibilities
- Provide exceptional service to residents
- Review and triage incoming tickets using Happy Force software
- Coach residents through fixes via SMS and phone
- Communicate with property teams regarding operations and escalations
- Take inbound calls and determine if they are emergencies
- Walk residents through mitigation steps for maintenance emergencies
- Partake in feedback sessions on product use
- Work different shifts as needed
- Process incoming work orders through completion
- Triage emergency maintenance phone calls and escalate
- Communicate with residents via text, phone and video
- Execute discovery and troubleshoot basic maintenance issues
- Interact with Happy Force Technicians, Leads and corporate team members
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