Customer Service Technician
New
G
Gritter FranconaIT support
Workable workplace: remote, Mon–Sat 6:00 AM–10:00 PM ET and Sun 6:00 AM–3:00 PM ET, excluding holidaysFull-Time
Salary not disclosed
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Job Details
- Required Skills
- AgileProblem SolvingDebugging
Requirements
- Have a high school diploma or GED.
- Have experience with problem solving, debugging, and providing solutions to technical issues.
- Be able to prioritize and execute tasks in a high-pressure environment.
- Have experience working in a team-oriented, collaborative, agile environment.
- Be highly self-motivated and directed.
- Be able to manage multi-discipline triage calls.
- Be able to document and communicate workarounds and solutions clearly.
- Be available for extended core-hours support: Mon–Sat 6:00 AM–10:00 PM ET and Sun 6:00 AM–3:00 PM ET, excluding holidays.
Responsibilities
- Respond to technical issues escalated by customers.
- Provide assistance for end-user requests using existing manuals and scripted responses.
- Act as a liaison between operations, the client, and Engineering/Development.
- Refer ongoing issues to the appropriate engineering support team.
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