Remote Customer Service Representative
New
K
Kids Creek Childrens ClinicCustomer service
Source API remote eligibility restrictions: United StatesFull-Time
Salary not disclosed
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Job Details
- Required Skills
- Problem SolvingTime ManagementCustomer support
Requirements
- Demonstrate strong communication skills.
- Use problem-solving skills to address customer concerns and issues.
- Work independently and manage time effectively.
- Use customer service software and tools.
- Maintain a stable internet connection.
- Have a quiet workspace.
- Be flexible to work shifts, if needed.
- Previous customer support experience is a plus.
Responsibilities
- Respond promptly to customer inquiries and provide accurate information.
- Resolve product or service issues by identifying problems and implementing solutions.
- Document customer interactions and update records in the system.
- Escalate complex issues to appropriate departments when necessary.
- Maintain a positive, empathetic, and professional demeanor toward customers.
- Contribute to team goals by meeting or exceeding performance metrics.
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