Seasonal Customer Service Support Representative
New
W
WestfieldInsurance claims
Source API remote eligibility restrictions: United StatesTemporaryJunior
Salary17 USD per hour
Apply NowOpens the employer's application page
Job Details
- Experience
- 1+ years of previous work experience, preferably in a contact center environment.
- Required Skills
- Customer serviceData entryCustomer support
Requirements
- Have 1+ years of previous work experience; contact center experience is preferred.
- Have data entry experience with accuracy and attention to detail.
- Use core systems, office and computer equipment, and software packages proficiently.
- Demonstrate customer service orientation.
- Have basic math skills.
- Have solid organization skills gained through previous work experience.
- Have a high school diploma or GED, or commensurate experience.
Responsibilities
- Perform assigned daily claims customer support activities.
- Complete FNOL entry for all lines of business in ClaimCenter, following guidelines.
- Maintain working knowledge of FNOL functions, processes, and procedures in ClaimCenter.
- Respond to claims email inquiries and review the CCC email inbox regularly throughout the day.
- Respond to claims personnel or customer inquiries by phone or email within service level guidelines.
- Research unidentified claims documents in Claims Capture within service level guidelines.
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