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Customer Service Representative - French/Haitian Creole Bilingual

Customer Service Representative - French/Haitian Creole Bilingual

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ACD ConnectContact center services
Fully remote flexibility and work from home within New York State, Training schedule: Monday–Friday, 9:00 AM–5:00 PM EST.Full-TimeJunior
SalaryCompensation: $21.00 – $23.00 per hour; Training Pay: $18–$20 per hour during the initial training period, with an increase to $21–$23 per hour upon successful completion of training. Remote Stipend: $50.00 monthly for Full-Time employees, effective after 90 days of employment.
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Job Details

Languages
Bilingual or multilingual candidates strongly encouraged but NOT Required; fluency in one or more of the following languages: Spanish, Mandarin, Bangla, Haitian Creole, Urdu, Arabic, French, or Italian.
Experience
Minimum 2 years of call center customer service experience
Required Skills
Active listeningCustomer support

Requirements

  • Have a minimum of 2 years of call center customer service experience.
  • Bring strong communication and active listening skills.
  • Work independently in a fully remote setting.
  • Demonstrate high attention to detail and comfort with technology.
  • Provide a PC or laptop running Windows 10 or 11; Chromebooks and tablets are not accepted.
  • Provide a USB headset for call clarity and noise cancellation.
  • Provide a webcam for on-camera training and team meetings.
  • Have reliable broadband internet with at least 25 Mbps download and 10 Mbps upload.
  • Attend the mandatory approximately four-week training period, with 100% attendance Monday through Friday, 9:00 AM–5:00 PM EST.
  • Be available for shifts any day of the week, potentially including one weekend day.

Responsibilities

  • Deliver customer support by phone and potentially through chat, email, or SMS.
  • Resolve customer inquiries accurately, empathetically, and efficiently.
  • Navigate multiple systems and tools to document interactions in real time.
  • Follow client protocols and maintain data privacy and compliance standards.
  • Contribute to a positive, accountable, and team-oriented remote environment.
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Compensation: $21.00 – $23.00 per hour; Training Pay: $18–$20 per hour during the initial training period, with an increase to $21–$23 per hour upon successful completion of training. Remote Stipend: $50.00 monthly for Full-Time employees, effective after 90 days of employment.
Apply Now