- Own launch and implementation end-to-end from scoping and configuration to go-live and hypercare.
- Develop and execute Success Plans aligned with customer business goals.
- Build and maintain multi-threaded relationships with executive sponsors and administrators.
- Run engagement cadence and business reviews focusing on usage, ROI, and adoption narratives.
- Monitor customer health and act on risk signals through CTA-driven management in Gainsight.
- Manage escalations and mitigate churn risk using data-backed assessments.
- Partner with Sales on expansion, whitespace, and renewal strategy.
- Own the launch of new products or add-ons within accounts.
- Relay field feedback and requirements to the Product team.
- Document and improve AI-augmented workflows and scaled plays.
Project ManagementArtificial IntelligenceBusiness Intelligence+3 more