French Player Support Advocate (Full-Time - Remote)

Fluency in French & English (reading & writing). Strong attention to detail, communication, and computer skills. Self-motivated, proactive, and collaborative in a multilingual team. Logical, methodical thinking with problem-solving skills. Patience, perseverance, and high concentration levels. Experience with PC/console gaming is a plus. Comfortable discussing technical issues related to gaming hardware. IT literacy, tech-savviness, or experience in Customer Service/Technical Support is beneficial. Ability to multitask across chats, emails, and calls while maintaining accuracy. Passion for helping and delivering the best customer experience. Candidate must be based with Romania

Deliver high-quality customer support via email, chat, and phone. Manage support tickets in the designated language and assist with other languages. Provide translations upon request. Track and manage customer queries, analyze issues, and conduct research. Diagnose software and hardware issues and provide troubleshooting steps. Create, edit, and maintain client accounts. Adhere strictly to client escalation procedures. Perform additional customer support-related tasks. Contribute to team efficiency by supporting process improvements. Comply with all established workflows, procedures, and guidelines. Accurately report completed work and timekeeping records. Assist colleagues in aligning with current procedures and workflows. Actively report any issues that may hinder normal workflow or impact service delivery.