Portuguese Player Support Advocate (Full-Time - Remote)

Fluency in Portuguese & English (reading & writing). Strong attention to detail, communication, and computer skills. Self-motivated, proactive, and collaborative in a multilingual team. Logical, methodical thinking with problem-solving skills. Patience, perseverance, and high concentration levels. Experience with PC/console gaming is a plus. Comfortable discussing technical issues related to gaming hardware. IT literacy, tech-savviness, or experience in Customer Service/Technical Support is beneficial. Ability to multitask across chats, emails, and calls while maintaining accuracy. Passion for helping and delivering the best customer experience. Candidate must be based with Romania

Deliver high-quality customer support via email, chat, and phone. Ensure all communications reflect accuracy, professionalism, and attention to detail. Manage support tickets in the designated language and utilize translation tools or collaborate with colleagues. Provide translations upon request. Track and manage multiple customer queries, analyze reported issues, and resolve concerns. Diagnose software and hardware issues and provide troubleshooting steps. Identify recurring issues and trends, and share feedback with supervisors. Create, edit, and maintain client accounts using company-approved tools and systems. Adhere strictly to client escalation procedures. Perform additional customer support-related tasks as required. Maintain focus on work-related activities during scheduled hours. Contribute to team efficiency by supporting process improvements. Comply with all established workflows, procedures, and guidelines. Accurately report completed work and timekeeping records. Assist colleagues in aligning with current procedures and workflows. Actively report any issues that may hinder normal workflow or impact service delivery.