Unified Support Engineer (Imunify Focus) -REMOTE/ Work Anywhere

Proven experience working in a security-focused support role, preferably with a focus on web application security Experience with security utilities such as netstat, nmap, iptables, etc Experience with popular control panels and security solutions: cPanel, DirectAdmin, Plesk, etc Familiarity with popular CMS platforms, such as WordPress, Joomla, etc Investigate and resolve security incidents, including the identification and basic remediation of malicious code Strong understanding of WAF, DDoS mitigation strategies, and malware detection Strong written and verbal communication skills, with the ability to effectively communicate technical information to non-technical users Linux skills

Give world-class technical support to worldwide customers Use your Linux skills to analyze and solve different technical issues Work closely with developers, troubleshooting, bug-fixing, and issue-tracking Engage directly with customers, make sure they’re happy, and love us and our products Involve yourself with product development, using your insight into customers’ issues and use cases Create Knowledge Base articles based on your findings