German Player Support Advocate (Full-Time - Remote)
Company:Side
Location:Romania
Languages:German, English
Seniority level:Entry
Skills:
Communication SkillsProblem SolvingCustomer serviceAttention to detailWritten communicationMultitaskingDocumentationResearchTroubleshootingComputer skillsTechnical support
Requirements:
Fluency in German & English (reading & writing). Strong attention to detail, communication, and computer skills. Self-motivated, proactive, and collaborative. Logical, methodical thinking with problem-solving skills. Patience, perseverance, and high concentration levels. Experience with PC/console gaming is a plus. Comfortable discussing technical issues related to gaming hardware. IT literacy, tech-savviness, or experience in Customer Service/Technical Support is beneficial. Ability to multitask across chats, emails, and calls while maintaining accuracy. Passion for helping and delivering the best customer experience.
Responsibilities:
Deliver high-quality customer support via email, chat, and phone. Manage support tickets in the designated language. Provide translations upon request. Track and manage multiple customer queries, analyze issues, and resolve concerns. Diagnose software and hardware issues and provide troubleshooting steps. Create, edit, and maintain client accounts. Adhere strictly to client escalation procedures. Contribute to team efficiency by supporting process improvements.
