Technical Support Specialist for B2B with German
Company:Ventrata
Location:Poland, Slovakia, Hungary, Romania, Czechia
Languages:German, English
Skills:
DocumentationAnalytical SkillsCollaborationProblem SolvingCustomer serviceAttention to detailInterpersonal skillsExcellent communication skillsTeamworkTroubleshootingAbility to learnTechnical supportCustomer support
Requirements:
Interested in technology, systems, software and hardware Fast learner Open-minded, looking for feedback and improvement Excellent communication and interpersonal skills B2 German & English mandatory Analytical mind and problem-solving attitude Ability to effectively describe and document issues Attention to detail Ability to work independently and as a part of a team
Responsibilities:
Actively improve the customer experience Work with clients and their employees to identify problems and advise on the solution Recreate, troubleshoot and independently investigate reported issues Collaborate with development teams, identify errors and report bugs via internal helpdesk Master the support channels: Ventrata Chat, Slack and Helpdesk Help with client onboarding and uploading data to our systems Supporting internal teams with tasks beyond the job description
