Serve as the primary administrator for the ERP platform (configuration, user management, security, workflows, customizations, system governance). Develop and execute strategies to maximize ROI through process improvements, system enhancements, and integrations. Partner with executives, finance, marketing/BD, and project managers to gather requirements and translate them into system solutions. Provide hands-on training, documentation, and end-user support. Design, build, and maintain custom reports, dashboards, and analytics. Monitor system performance, manage updates, conduct data integrity audits, ensure security compliance, and troubleshoot issues. Lead ERP-related projects and integrations, collaborating with IT and external vendors. Foster continuous improvement by assessing new ERP features and recommending enhancements.