Serve as the primary administrator for the ERP platform (configuration, user management, security, workflows, customizations, governance). Develop and execute strategies to maximize ROI through process improvements, system enhancements, and integrations. Partner with executives and stakeholders to gather requirements, translate needs into system solutions, and ensure smooth adoption. Provide hands-on training, documentation, and end-user support. Design, build, and maintain custom reports, dashboards, and analytics. Monitor system performance, manage updates, conduct data integrity audits, ensure security compliance, and troubleshoot issues. Lead ERP-related projects and integrations, collaborating with IT and external vendors. Foster a culture of continuous improvement by assessing new ERP features and recommending enhancements.