Account Manager

3–5 years in account management, customer success, or operations in AdTech, SaaS, or marketing services. Strong analytical mindset with experience interpreting performance data and building insights. Organized and detail-oriented, able to manage multiple priorities in a fast-paced environment. Customer-first approach balancing responsiveness with proactive problem-solving. Excellent written and verbal communication skills, with ability to simplify complex data.

Manage customer requests including campaign adjustments, reporting, billing, and troubleshooting. Partner with Account Directors to execute customer deliverables accurately and on schedule. Monitor campaign performance and surface insights, trends, and opportunities. Prepare reporting, summaries, and performance narratives for customer meetings. Build strong day-to-day relationships with customer stakeholders. Guide customers on best practices within the MNTN platform. Identify and escalate account risks. Maintain accurate customer records in Salesforce.