Patient Outreach Specialist

1–3 years in sales, customer service, healthcare, or a call center setting preferred. Proven ability in making sales calls, pitching, and cold calling. Prior experience in the DME space is a strong advantage. Familiarity with CRM platforms and phone/chat systems is beneficial. Ability to clearly explain information, with empathy and patience. Attentive to patient needs and able to offer thoughtful responses. Confident in presenting product benefits and addressing concerns. Capable of handling multiple patient cases and follow-ups efficiently. Knowledge of HIPAA and a commitment to patient confidentiality. Comfortable handling rejection and staying motivated. Must be proficient in speaking and writing English very clearly. Must have relevant work experience. Be able to submit an NBI clearance and/or Local Police Clearance background check before onboarding. Must be available for video meetings with your camera on (when needed). Reliable laptop or desktop computer. High-speed internet connection (minimum 10 Mbps). Noise-canceling headset. Webcam for virtual meetings. Quiet, professional environment.

Make outbound calls to engage potential and current patients, and educate them on available DME products and services. Handle inbound inquiries via phone, email, chat, or text in a professional and empathetic manner. Assess patient needs and recommend appropriate equipment based on product knowledge and individual circumstances. Clearly explain the DME process, including insurance verification, documentation requirements, and next steps. Manage appointment scheduling and coordinate follow-ups to ensure smooth patient engagement. Maintain accurate, up-to-date records of all patient interactions in the system. Sort, prioritize, and respond to emails and text messages; assist with sending out newsletters and updates. Collaborate closely with other departments such as intake, billing, and support teams to deliver a seamless patient experience. Support calendar management for both internal coordination and patient-facing scheduling. Optionally participate in community outreach events or virtual health education sessions. Ensure all communications and actions are HIPAA-compliant and uphold patient confidentiality.