Internship Customer Care Specialist I - 2nd shift

College degree in progress or last year in university Strong critical and analytical reasoning skills High achieving, exploratory nature Quick learner and adaptive to new processes, technologies, and tools Ability to conduct in-depth investigative research Proficient in spoken and written English Must work the hours of 4pm - Midnight, Monday - Friday, regularly

Provide professional customer support via phone and email to users across multiple countries Troubleshoot technical issues with tailored solutions Document user interactions and resolve issues efficiently Ensure data integrity and compliance when handling sensitive information Collaborate with cross-functional teams to escalate and resolve system issues Manage multiple tasks in a fast-paced environment Use customer support tools like Zendesk and Jira Contribute to process improvements and enhance customer satisfaction