Senior Technical Support Engineer

BS degree in Computer Science or similar degree, or equivalent work experience. 5+ years' experience supporting enterprise customers or working hands-on with distributed systems. Expert-level troubleshooting, problem-solving skills, and critical thinking. Excellent client-facing skills, excellent written and verbal communication skills. Experience with Linux, AWS, Azure, and Networking. Top Secret Security clearance.

Develop deep technical understanding of Cribl Stream and other products. Provide extraordinary technical support to Enterprise customers via Slack, email, and online meetings. Research, diagnose, troubleshoot, and resolve customer issues. Follow procedures for reproducibility and escalation of unresolved issues. Provide prompt and accurate feedback to customers. Document knowledge in knowledge base tech notes, articles, and participate in real-time forums. Perform stand-by, on-call, or off-hours duties.