Senior Technical Support Engineer

Excellent written and verbal communication skills. Deep understanding of developer workflows and build systems, including CI/CD environments. Familiarity with Web Application Security concepts. Basic understanding of API and Webhooks. Genuine interest and passion for helping solve problems, with a high degree of empathy. 2+ years of experience working in a technical customer support role or former experience as a software engineer. Ability to work 9am - 6pm local time Monday through Friday; plus availability for rotational on-call support.

Understand, reproduce and resolve complicated technical issues. Drive an operational mindset with managing support tickets. Be the voice of the customer to help prioritize recurring feature requests. Write documentation, create troubleshooting playbooks, develop new tooling/training/processes. Participate in on-call duties.