Enterprise Customer Success Manager – Higher Education

Completed Bachelor's degree from an accredited institution. 2+ years professional background in education technology. Ability to navigate multi-stakeholder environments and build strong relationships. Strong persuasive communication skills. Experience working within bureaucratic organizations (government, finance, healthcare, higher education). Skilled in data analysis and reporting. Experienced in training diverse stakeholders on complex enterprise B2B SaaS products. Comfortable with travel (domestic and international).

Build and cultivate deep, trusted relationships with partners. Establish and own partner retention and success goals. Serve as a strategic 'voice of the customer' for internal teams. Create training courses and educational materials. Own partner renewals end-to-end.