Bilingual Customer Success Lead - FGA

Fluent in speaking in Spanish and English. Minimum 2 years of customer-facing experience, including phone-based interactions. Background in Account Management, Customer Success, Call Center Operation, or Customer Development. Able to manage 60 to 80 calls per day. US Healthcare industry experience preferred. Excellent project management and process execution skills. Experience using CRMs; Salesforce is a plus. Deep empathy, endless tenacity, charisma, and patience.

Own and drive the family growth function. Call prospective families to inform them of program benefits. Support leads through the qualification process. Manage the family pipeline. Exceed growth goals. Refine expansion processes. Guide families through the healthcare maze.