Sr. Customer Success Manager, Enterprise - Remote

Proven ability to consult with customers at all levels. 2+ years owning complex enterprise accounts. 5+ years in a customer-facing role. Excellent communication skills (verbal, written, presentations). Strong collaboration and influencing skills. Ability to thrive in ambiguous situations and create structure. Prioritizes customer experience with a focus on satisfaction and retention. Strong intuition for business and admiration for driving software solutions. Ability to understand and communicate technical concepts. Strong background in project management.

Serve as the primary point of contact for assigned customers. Understand customer needs and identify opportunities for expanded value. Manage relationships with various stakeholders within customer organizations. Develop and execute strategic account plans, including mutual value plans. Identify and manage account risks and collaborate on renewal strategies. Drive product adoption and ensure customers realize the full value of the platform. Coordinate internally to resolve technical challenges and optimize implementations.