- Own a book of mid-market agency accounts from post-onboarding handoff through renewal.
- Drive adoption of the platform by understanding agency workflows.
- Manage account renewals and identify expansion opportunities.
- Monitor account health and proactively address potential risks.
- Partner with Product, Engineering, Support, and Solutions to translate feedback into roadmap input.
- Build and refine CX operational processes including success plans, QBR templates, and health scoring.
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