Customer Success Manager
New
A
AmploInsurtech, B2B SaaS
Remote (US Only — Eastern or Central Time Zone Preferred), Eastern or Central time zone preferredFull-TimeMiddle
Salary100,000 - 120,000 USD per year
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Job Details
- Experience
- 3–5 years
- Required Skills
- Project ManagementSalesforceCustomer SuccessAccount Management
Requirements
- 3–5 years in a Customer Success Manager role within B2B SaaS.
- Experience serving mid-market or SMB customer accounts.
- Proven ownership of renewals.
- Strong cross-functional collaboration experience with Product, Engineering, Support, and Sales.
- Excellent written and verbal communication skills.
- Adaptable and comfortable working in a dynamic startup environment.
- Experience in insurance or insurtech preferred.
- Working knowledge of Salesforce, particularly configuration or admin, preferred.
- Experience running a digital-first, one-to-many customer success motion preferred.
- Project management or product marketing experience preferred.
Responsibilities
- Own a book of mid-market agency accounts from post-onboarding handoff through renewal.
- Drive adoption of the platform by understanding agency workflows.
- Manage account renewals and identify expansion opportunities.
- Monitor account health and proactively address potential risks.
- Partner with Product, Engineering, Support, and Solutions to translate feedback into roadmap input.
- Build and refine CX operational processes including success plans, QBR templates, and health scoring.
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