(US) Sr. Customer Success Manager, Enterprise

Experience in a customer-facing role within a Saas/tech company Experience in a Healthcare Sales/Account Management/Customer Success Management role with emphasis in managing a book of business, primarily focused on Enterprise customers Proven track record of sustaining and growing relationships Exceptional relationship builder accustomed to taking initiative in fast-paced environments Strong written and oral communication and presentation skills Ability to work independently in remote environment Proven proficiency in data analysis including interpreting and translating results Bachelor’s degree in a relevant field or equivalent practical experience Experience using a CRM tool (Salesforce and/or Gainsight)

Manage and provide world-class partnerships to clients Ensure clients optimize use and value of PointClickCare's solutions Own and deliver joint customer success plans Act as a Trusted Advisor and Business Partner to customer Executive Leadership Provide strategic guidance and a "path to value" Anticipate customer challenges and meet them with solutions Provide early warning and turnaround strategies Focus on customer health and churn mitigation Act as a point of escalation Manage customer expectations Develop save plans for at-risk accounts