Customer Success Lead - FCA

Fluent in English. Graduate of at least an Associate or Bachelor's degree. Proficiency in Salesforce. Technically proficient in CRMs, spreadsheets, and internal systems. 3+ years of experience in customer support or customer-facing roles. Proven ability to communicate with empathy and clarity. Comfortable managing high volumes of inbound and outbound communication. Strong organizational skills with attention to detail.

Lead the Family Care Journey from onboarding to ongoing engagement. Empower and uplift families as a compassionate guide and advocate. Support families through training and Medicaid certification. Provide consistent support and accountability through proactive check-ins. Foster community and connection through events and peer support. Ensure accurate documentation and seamless communication across internal systems.