Staff Product Designer, Client Experience Operations

Proven track record in systems design and strong UX thinking. Knowledge and passion for AI tools and AI-powered workflows. Ability to simplify complex problems into clear, intuitive experiences. Strong collaboration and communication skills to work effectively across design, product, and engineering teams. Experience leading user research and applying findings to inform design decisions. Ability to work independently, proactively drive projects, and maintain ownership. Familiarity with front-end technologies and their impact on design implementation.

Lead the design of internal and client-facing AI-powered tools to optimize client experience operations. Own and contribute to the CXO product roadmap, influencing strategic design decisions. Collaborate with engineering, product management, and data science to deliver practical and refined solutions. Create concepts, prototypes, and designs, determining when high-fidelity or low-fidelity approaches are appropriate. Conduct user research and translate insights into actionable design solutions that enhance user experience. Establish expertise in customer experience tooling and AI-driven workflows, staying current with industry trends. Ensure design solutions align with strategic objectives and organizational vision.