Customer Success Manager - Enterprise

3+ years of experience in Customer Success, Account Management, or a client-facing sales role Deep understanding of GoGuardian’s full product suite Proficient in Salesforce, including managing forecasts and building reports Skilled in navigating customer objections and negotiating toward value-based outcomes Able to work cross functionally with channel and sales Practice detailed sales data hygiene in salesforce and other sales tools

Drive renewals and account retention Identify and execute expansion opportunities Guide customers through onboarding and product adoption Monitor and improve customer health Act as a strategic customer advocate Maintain a high-accuracy sales pipeline Deliver exceptional customer experience Support strategic initiatives and internal collaboration