Technical Training and Enablement Manager

5+ years in a complex technical role, technical training, or technical documentation role. Previous experience building and extending certification programs. Ability to operate across strategic vision and detailed implementation. Eye toward scale with joy for documentation and video walkthroughs. Exceptional written and spoken communication abilities. Strong technical background, with bonus for hands-on experience in BI tools. Enthusiasm for deeply understanding technical products. Passion for teaching and helping others. Ability to thrive in a fast-paced, dynamic environment.

Serve as the strategic owner of Omni’s Professional Services curriculum and Partner Certification program. Maintain Omni’s library of scaled, recorded trainings. Own the requirements, process, and review of submissions for the Omni Partner Certification program. Ensure customer-facing training materials align with product releases. Own curriculum content from strategy to tactical execution. Build a library of technical implementation examples. Lead customer-facing monthly webinars. Partner with the docs team on documenting net-new features. Partner with Product and Marketing on consistent enablement for new features. Proactively identify opportunities for scaling, operationalization, and automation.