Product Insights & Enablement Manager

5–7 years of experience in product management, program management, customer experience, or a similar cross-functional coordination role in a SaaS or technology organization. Strong organizational and communication skills Experience gathering and synthesizing customer insights and using them to inform decisions. Comfortable managing multiple priorities and building structure in fast-moving environments. Collaborative and proactive mindset Curiosity about how teams work and passion for making processes more efficient and transparent.

Develop Voice of Customer Programs Develop Voice of Operations Programs Centralize feedback Analyze customer feedback trends and distill insights Use customer insights to inform enablement materials Support planning and coordination across Product, Engineering, and GTM teams Establish and Manage Structured Product Planning Rhythms Create and Maintain Product Communication Frameworks Partner with Product Marketing to align on messaging Ensure Organizational Readiness for New Products and Updates Identify and address process gaps Develop frameworks or dashboards to track progress toward product goals Facilitate retrospectives, share best practices, and help product teams reflect