Senior CES Operations Manager

8+ years in Sales, CS, or Post-Sales Operations role Experience supporting multiple post-sales functions in a high growth SaaS environment Strong expertise in Systems including Salesforce and BI tools Proven ability to define operational frameworks across complex global teams Track record of scaling teams and building new operational functions from the ground up

Build the global operating framework for CES Establish a unified reporting and metrics framework Define and operationalize key performance metrics for Onboarding, CEM, TAM, and SC teams Act as the strategic connector between Sales Ops, Finance, Enablement, and Post Sales leadership