Senior Operations Manager, Account Operations

3-5 years experience in consulting, investment banking, or operations at a fast-paced SaaS tech company Experience leading others in client-facing roles Proficiency in SQL + Excel Expertise in project management Experience working cross-functionally with sales, operations, and engineering teams Proficiency in documenting and developing best practices Experience in the RCM (Revenue Cycle Management) space and/or prior start-up experience is a bonus

Drive client growth through operational optimization and new growth initiatives Drive operational metrics (process throughput, defect rate, etc.) Develop and standardize internal processes, reporting, training and documentation Ensure efficient and timely execution of internal operations projects Engage in cross-functional collaboration with Product, Engineering, Billing, Launcher, Account Management, and other Operations teams Contribute to the design and implementation of systems and processes that facilitate scalability and efficiency Breakdown complex, challenging business problems Own execution and outcomes Act as the primary point of contact for large and complex accounts Effectively manage client relationships, ensuring satisfaction and maximizing retention Help junior members of the team manage their relationships 10-20% travel required