Manager, Enterprise Account Operations

3+ years experience managing a time-sensitive, mission-critical operational team in a specialized logistics, transportation, or supply chain environment Excellent customer-facing skills for high-stakes communication and de-escalation Demonstrated ability to document, train, and enforce standardized processes (SOPs) Expertise in developing, tracking, and coaching to operational KPIs Proven ability to manage high-stakes, real-time operational crises with external vendors Demonstrated ability to interpret performance metrics to drive operational changes and refine BI reporting needs Proficiency with project management workflows (Asana, Notion) and CRMs

Manage Weekly Launch Intake Develop Process Documentation Ensure Operational Readiness Drive Accountability Coach for Autonomy Define Outcomes Instill Data Culture Audit Improve Processes Respond to High-Level Escalations Manage Vendor Accountability