Senior Director, Customer Success

Posted 15 days agoViewed

190530 - 219000 USD per year

United StatesFull-TimeHealth Tech

Company:Virta Health

Location:United States

Languages:English

Seniority level:Director, 12+ years Client Success/Sales, 5+ years people management

Experience:12+ years Client Success/Sales, 5+ years people management

Skills:

LeadershipPeople ManagementNegotiationAccount ManagementCross-functional collaborationRelationship managementSales experienceCustomer Success

Requirements:

12+ years of Client Success/Sales experience 5+ years in people management experience, leading high-performing teams Experience working for or servicing health plans Sales forecasting and overall revenue modeling Ability to build strong cross-functional partnerships

Responsibilities:

Lead and grow a customer success team Support team and effectively liaise cross-functionally Identify and unlock growth opportunities Deliver against critical performance metrics (Gross/Net Revenue Retention, NPS, Referenceability, Expansion) Advocate for the health plan and PBM customer internally Provide exceptional leadership and people management