Customer Success Manager (NAMER)
Company:Hubstaff
Location:Canada, USA
Languages:English
Seniority level:Middle, 3+ years
Experience:3+ years
Skills:
LeadershipBusiness AnalysisData AnalysisProduct ManagementProduct OperationsStrategyBusiness OperationsCommunication SkillsAnalytical SkillsCollaborationProblem SolvingMentoringData visualizationCustomer SuccessSaaSAccount ManagementClient relationship managementCross-functional collaborationRelationship managementSales experienceProcess improvement
Requirements:
3+ years of experience in Customer Success within a PLG SaaS company Proven experience managing 100+ mid-market accounts Strong ownership mentality Exceptional relationship and communication skills Comfortable working with data, dashboards, and customer metrics Experience influencing renewal, retention, and expansion outcomes Familiarity with tools such as Vitally, HubSpot, Slack, and Stripe is a plus Self-motivated, comfortable working autonomously in a distributed team
Responsibilities:
Own client activation and onboarding Manage ongoing customer relationships and conduct business reviews Responsible for Gross and Net Revenue Retention Build strong, trust-based relationships with key stakeholders Report on customer health, renewal risk, and expansion opportunities Develop scalable processes and playbooks Use data to drive action and identify risk/opportunity Educate and enable customers Collaborate cross-functionally with Product, Support, and Engineering Continuously experiment and iterate on engagement approaches
