Customer Success Manager (NAMER)
Company:Hubstaff
Location:Canada, USA
Languages:English
Seniority level:Middle, 3+ years
Experience:3+ years
Skills:
LeadershipBusiness AnalysisData AnalysisProduct ManagementProduct OperationsStrategyBusiness OperationsCommunication SkillsAnalytical SkillsCollaborationProblem SolvingMentoringAccount ManagementClient relationship managementCross-functional collaborationRelationship managementSales experienceData visualizationProcess improvementCustomer SuccessSaaS
Requirements:
3+ years of experience in Customer Success within a PLG SaaS company Proven experience managing 100+ mid-market accounts Strong ownership mentality Exceptional relationship and communication skills Comfortable working with data, dashboards, and customer metrics Experience influencing renewal, retention, and expansion outcomes Familiarity with tools such as Vitally, HubSpot, Slack, and Stripe is a plus Self-motivated and comfortable working autonomously in a distributed team
Responsibilities:
Own client activation and onboarding Manage ongoing customer relationships and conduct business reviews Be directly responsible for Gross and Net Revenue Retention (GRR & NRR) Build and maintain strong, trust-based relationships Deliver key account insights to leadership Develop scalable processes and playbooks Use data to drive action and monitor metrics Educate and enable customers through webinars and resources Collaborate cross-functionally with Product, Support, and Engineering Continuously experiment and iterate on engagement approaches
