Manager, Customer Success
100000 - 120000 CAD per year
Company:Practice Better
Location:Canada
Languages:English
Seniority level:Manager, 5+ years
Experience:5+ years
Skills:
LeadershipProject ManagementBusiness IntelligenceData AnalysisPeople ManagementCross-functional Team LeadershipAgile methodologiesMentoringCustomer SuccessSaaSCoaching
Requirements:
5+ years of relevant experience in customer success in a high growth SaaS environment. 3+ years leading a customer success team. Proven ability to build digital and one-to-many success motions from scratch. Strong understanding of SaaS metrics (GRR, NRR, activation, adoption, etc.). Strong communication and collaboration skills. Familiarity with modern tech stack (BI analytics, Jira, Zendesk, Guru, Slack).
Responsibilities:
Develop and implement digital and one-to-many customer programs. Create and execute a cohesive customer success strategy. Provide thought leadership for Customer Success vision. Collaborate with Support, Product, and Marketing teams. Champion a test-and-learn culture for self-service and outreach. Build connections with key customer stakeholders. Coach and develop the customer success team.
