Care Navigation Operations Team Lead

2 years of experience leading teams in a healthcare setting Experience implementing process improvements Prior healthcare or health insurance experience Proficiency navigating Googlesheet or Excel and JIRA

Own the team's metrics, including productivity, adherence to schedule, and employee satisfaction Provide coaching and leadership to direct reports Manage payroll and attendance Collaborate cross functionally to improve efficiencies for the team Act as an escalation point for team members and case managers Compliance with all applicable laws and regulations Other duties as assigned