Technical Account Manager

5+ years in a Technical Account Manager, Solutions Architect, or similar customer-facing technical role within the SaaS industry. Experience supporting large 6-figure deals and Fortune 500 customers or a practitioner role performing incident response. Strong understanding of cybersecurity principles and incident response processes. Exceptional communication and interpersonal skills. High degree of aptitude, adaptability and a proactive mindset. Strong familiarity with tools such as CRM systems, ticketing platforms, and customer success software. College degree or equivalent experience.

Serve as the primary post-sales technical liaison for assigned enterprise accounts. Understand customer needs and ensure successful implementation and training of solutions. Collaborate with Sales and Solutions Architecture teams for seamless transition. Act as the voice of the customer, conveying feedback to internal teams. Assist in the development of customer-facing documentation. Support customers post-sale with technical questions and assisted exercises.