Care Administration Lead
Company:Weploy
Location:Australia
Languages:English
Seniority level:Lead
Skills:
LeadershipPeople ManagementProject CoordinationOperations ManagementAdministrative ManagementBusiness OperationsMicrosoft ExcelMicrosoft Office SuiteCoachingProcess improvement
Requirements:
Experience in admin and operations, ideally in a high-volume environment Experience leading a small team and driving performance improvements Demonstrated examples of improving efficiency in previous roles Confident engaging stakeholders and working across silos Basic Excel skills and comfort with systems (Trax, Genesis, MS Suite, Outlook, Teams; HubSpot a plus)
Responsibilities:
Lead a small admin team, coaching and supporting day-to-day operations Manage the intake, triage, and distribution of client referrals across the business Analyze current processes and identify automation opportunities within existing systems (MS Suite, Outlook, Teams) Prepare and deliver training sessions to your team Act as a key liaison across multiple teams, helping to roll out changes and test new processes Participate in user testing and system improvements to enhance operational efficiency
