Technical Support Representative

A degree in Information Technology or related field. At least 1-2 years of experience providing support within a Microsoft environment. Excellent English communication skills. Experience with a ticketing system, preferably Freshdesk. Ability to quickly learn and adapt to new technologies and processes. Strong people skills. Strong problem-solving skills.

Provide end user support by responding to technical inquiries and troubleshooting technical issues. Communicate with customers to get to the root cause of their problem and provide timely and accurate feedback. Conduct follow-ups with customers to ensure problem resolution. Utilize ticketing system (Freshdesk) to track customer issues and resolutions. Document all customer interactions. Perform other ad-hoc tasks as needed.