Technical Support
Company:Remotely
Location:Philippines
Languages:English
Seniority level:Junior, 2-5+ years
Experience:2-5+ years
Skills:
DocumentationAnalytical SkillsProblem SolvingCustomer serviceTroubleshootingTechnical supportCRM
Requirements:
2 to 5+ years of experience in technical support or IT service roles Strong analytical and problem solving skills Ability to explain technical solutions in simple, understandable terms Experience using ticketing systems, help desk tools, or CRM platforms Familiarity with common operating systems, web applications, and troubleshooting methods Excellent communication skills in both written and spoken English Patience, empathy, and strong attention to detail Ability to work independently and manage multiple cases simultaneously
Responsibilities:
Respond to technical inquiries via email, chat, or phone Troubleshoot and diagnose software, hardware, or platform issues Guide users through step by step solutions in a clear and user friendly manner Escalate complex issues to senior technical teams as required Document tickets, resolutions, and ongoing concerns in support systems Assist with product testing, bug reporting, and identifying recurring issues Maintain up to date knowledge of product features, updates, and known issues Provide exceptional customer service and ensure user satisfaction
