Technical Support

2 to 5+ years of experience in technical support or IT service roles Strong analytical and problem solving skills Ability to explain technical solutions in simple, understandable terms Experience using ticketing systems, help desk tools, or CRM platforms Familiarity with common operating systems, web applications, and troubleshooting methods Excellent communication skills in both written and spoken English Patience, empathy, and strong attention to detail Ability to work independently and manage multiple cases simultaneously Reliable and stable internet connection

Respond to technical inquiries via email, chat, or phone Troubleshoot and diagnose software, hardware, or platform issues Guide users through step by step solutions Escalate complex issues to senior technical teams Document tickets, resolutions, and ongoing concerns Assist with product testing, bug reporting, and identifying recurring issues Maintain up to date knowledge of product features, updates, and known issues Provide exceptional customer service and ensure user satisfaction