Senior Customer Success Manager
Company:Spare
Location:Canada
Languages:English
Seniority level:Senior, 3+ years
Experience:3+ years
Skills:
Project ManagementCommunication SkillsProblem SolvingCustomer SuccessSaaSAdaptabilityAccount ManagementCross-functional collaborationRelationship management
Requirements:
Minimum of 3 years experience working in Customer Success in SaaS Experience working with multiple B2B customers Experience working at a fast-paced startup company Experience working with a complex tech product, or multiple product streams Excellent communication skills Strong ability to build lasting relationships Resourceful and able to reprioritize Availability and eligibility to travel within Canada and the USA
Responsibilities:
Act as a trusted advisor to customers Ensure customers are successful and self-sufficient Optimize and build processes with customers Provide training and troubleshoot issues Proactively identify opportunities to improve customer transit services Advocate for customers with the Product Team Build strong relationships with customers and stakeholders Collaborate with Growth and Solutions Engineering teams Travel within Canada and the USA for onsite visits Be available for on-call emergencies on evenings and weekends
