Senior Customer Success Manager

Strong technical value-selling skills. Expertise in program and delivery management. Experience in stakeholder management. Understanding of API architecture principles and cloud migration best practices. Demonstrated ability to work with teams executing complex technical implementations. Background in account relationship management, storytelling, and selling success narratives. Experience with Git/Ops, Observability, and Kubernetes/Docker Deployment. Strong proficiency in API deployment and prototype development. Ability to assess and review Build/Value management and BVA processes. Expertise in tracking health signals and managing retention strategies. Comfortable navigating technical solutions hands-on. Experience acting as a product owner. Proven ability to scope, execute, and evaluate high-impact technical projects.

Manage customer adoption lifecycle for named accounts. Lead post-sales technical value-selling efforts. Own program and delivery management to drive customer outcomes. Provide guidance on API architecture best practices and cloud migration strategies. Consultatively lead customer workshops. Proactively maintain customer health and intervene in at-risk accounts.