Inbound Customer Care Consultant
Company:Weploy
Location:Melbourne
Languages:English
Seniority level:Entry, 6-12 months
Experience:6-12 months
Skills:
Microsoft OfficeCommunication SkillsProblem SolvingCustomer serviceAdaptability
Requirements:
6-12 months recent experience in private health insurance Proven ability to explain complex PHI information clearly and confidently Strong technical capability to manage multiple systems Resilient attitude
Responsibilities:
Assist members with private health insurance inquiries Handle inbound calls Conduct follow-up outbound calls Articulate complex PHI concepts Navigate multiple systems, knowledge bases and internal tools Adapt to frequent changes in processes, policies, and system updates
