BizCover

BizCover is an online insurance service provider Company.

101-250 employees
Insurance
Private Company

Remote Work Available

This company offers remote work opportunities.

Open Positions3

Melbourne, Victoria, AustraliaFull-TimeBusiness InsurancePosted
  • Respond to customer enquiries via phone, email, and chat in a timely and professional manner.
  • Understand customer business needs to provide tailored guidance on insurance options.
  • Assist customers with platform or policy-related troubleshooting to ensure seamless service.
  • Maintain up-to-date knowledge of business insurance products to offer informed recommendations.
  • Accurately document customer interactions and share relevant insights with the team.
  • Identify and propose process improvements to enhance the customer experience.
  • Follow up with customers to ensure issue resolution and overall satisfaction.
Analytical SkillsCustomer serviceTime Management+2 more
Showing 1 of 3 positions

About BizCover

BizCover pioneered online business insurance in Australia, disrupting an industry dominated by complex paperwork and poor service. For over a decade, we have empowered small businesses to easily compare and buy essential insurance online. Our platform serves over 300,000 customers across Australia, New Zealand, and the US. We simplify a traditionally opaque process, ensuring small business owners get the right cover with clarity and speed.

How We Work

We foster a culture where you can truly be yourself, avoiding corporate stiffness. Our teams embrace a flexible work environment. Many roles offer full-time remote work outside Sydney. In Sydney, we blend home and office work for optimal flexibility. We encourage collaboration and celebrate each other's successes. You will find a diverse mix of cultures and personalities here.

Engineering at BizCover

We build and refine the core platform that simplifies business insurance for thousands of SMEs. Our engineering team tackles challenges in user experience, data integration, and policy comparison. We use technologies like WordPress and Cloudflare to deliver a robust and scalable online service. Recently, we've integrated advanced AI capabilities, launching Australia’s first AI-based insurance quotes within ChatGPT. This demonstrates our commitment to innovation and efficiency. You will contribute to our in-house AI tools like Echo for compliance and Pulse Check for customer sentiment. We are constantly seeking ways to enhance our platform and streamline processes using cutting-edge technology.

Why Join Us

  • Impact over 300,000 small businesses with accessible insurance solutions.
  • Grow your career through clear internal pathways and an Emerging Leaders Program.
  • Contribute to an award-winning company recognized as a Top Insurance Employer.
  • Work flexibly with remote or hybrid options tailored to your location.
  • Shape the future of insurance through innovative AI-driven projects.

Benefits & Perks

  • Full-time work-from-home options for many roles, supporting work-life balance.
  • Uncapped commission potential for sales consultants, with high earning possibilities.
  • Comprehensive learning and development programs, including leadership coaching.
  • Engaging team events, virtual catch-ups, and fun competitions.
  • Exclusive discounts and special offers through our staff app.
  • Opportunity to participate in our charity program with One&All.

Tech Stack

analyticscmswidgetsmobile

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