Customer Care Consultant
New
B
BizCoverBusiness Insurance
Melbourne, Victoria, AustraliaFull-TimeMiddle
Salary not disclosed
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Job Details
- Experience
- Ideally 2+ years
- Required Skills
- Analytical SkillsCustomer serviceTime ManagementTroubleshootingCustomer support
Requirements
- 2+ years of experience in a customer support or service-focused role.
- Experience within a business or online environment is preferred.
- Excellent verbal and written communication skills.
- Ability to quickly learn new platforms, tools, and software.
- Strong analytical skills with attention to detail.
- Ability to troubleshoot effectively.
- Strong time management and task prioritization skills.
- Ability to work independently and as part of a team.
- Previous experience supporting customers in a digital platform setting is highly desirable.
Responsibilities
- Respond to customer enquiries via phone, email, and chat in a timely and professional manner.
- Understand customer business needs to provide tailored guidance on insurance options.
- Assist customers with platform or policy-related troubleshooting to ensure seamless service.
- Maintain up-to-date knowledge of business insurance products to offer informed recommendations.
- Accurately document customer interactions and share relevant insights with the team.
- Identify and propose process improvements to enhance the customer experience.
- Follow up with customers to ensure issue resolution and overall satisfaction.
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