Associate Customer Success Manager
New
T
TELUS HealthHealth and Well-being
Working fully remote from Brisbane, Melbourne or SydneyFull-TimeMiddle
SalaryCompetitive salary package with generous commission scheme
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Job Details
- Experience
- 2+ years
- Required Skills
- SalesforceMicrosoft Office SuiteTime ManagementCustomer SuccessAccount ManagementReportingCRM
Requirements
- 2+ years in account management, customer service, or sales roles
- Strong sales experience and commercial acumen
- Demonstrated ability to manage multiple priorities and meet deadlines
- Strong organisational and time management skills
- Excellent communication and interpersonal skills
- Proficiency in CRM systems (Salesforce or equivalent)
- Advanced Microsoft Office Suite and reporting tools
- Ability to work efficiently in a high-volume, transactional environment
- Detail-oriented with strong attention to accuracy
- Proactive problem-solving approach
- High School Diploma or equivalent; Bachelor's Degree in Business, Human Resources, or related field preferred
- Experience with HR, employee wellbeing, or EAP programs preferred
Responsibilities
- Serve as the primary point of contact for all assigned accounts in the high-volume portfolio
- Manage and execute contract renewal processes in collaboration with internal teams
- Drive upsell of additional services including onsite counselling, critical incident management, assessments, flu vaccination, and health checks
- Proactively identify at-risk accounts and implement retention strategies for core EAP offerings
- Conduct regular client touchpoints and renewal check-ins via phone, email, and webinar
- Respond to client inquiries in a timely manner while maintaining service excellence
- Prepare and issue regular utilisation reports and renewal communications
- Coordinate manager and employee orientations via phone or webinar
- Maintain accurate, up-to-date records in the CRM system
- Utilise CRM data to track account health metrics, renewal dates, and client interactions
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